Case study

HIX

www.hixsoho.co.uk

One of the challenges HIX faced was that many customers were unaware that the restaurant was open all day, so bookings would often come through at the busiest periods placing unnecessary demands on staff resources. Jo Verberne form HIX explain how Livebookings changes this: “The online facility frees up the phone lines and enables customers to make bookings in seconds; and they receive an email to confirm the details. Plus, customers can see all the times that are available and now see that we are open all day, therefore giving us the opportunity to take more bookings in the afternoons. We are also represented on many popular websites such as lastminute.com and it doesn’t cost us a penny to be on their listings.”

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