Livebookings Backoffice
Livebookings Backoffice is a comprehensive restaurant reservation management and Customer Relationship Management (CRM) system that helps restaurateurs to complete the entire process from taking reservations to managing service to analysing guest behaviour and communicating with guests via email, SMS or fax.
Livebookings Backoffice enables you to manage reservations in advance via your own website and via our network of high profile websites and a graphic table plan allows restaurant managers, receptionists and floor staff to manage the actual service as it occurs. Email templates for confirmations or email marketing are individually designed to reflect the corporate identity of your restaurant.
Who Uses Livebookings Backoffice?
Livebookings Backoffice is used by over 700 restaurants including East, Grill Royal, Stage Restaurant, Mongo's Restaurants, Tantris, Fairmont Hotel Vier Jahreszeiten, Bolero, Sausalitos and Adlon Hotel.
Key Benefits
- Reservation management
- Guest management and analysis
- Guest database and email marketing integrated for ease of use
- Integration with online reservations
- Advanced marketing opportunities through the Livebookings Network
- Unlimited number of users or workstations (web-based), so no special hardware needed
- Interfaces with POS systems
Key Functions in Livebookings Backoffice
- Web based
- Iconic and user-friendly
- Three views to assist table management (iconic booking list, time plan, physical table Graphic)
- Advanced menu and group booking management
- Advanced reservation reporting tools
- Customer Relationship Management integration with email and SMS for marketing campaigns
- html emails editor
- User based restriction setup
- Three-click email campaign functionality